Privacy Policy

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first,

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Age;
3. Date of birth;
4. Sex;
5. Email address;
6. Submitted images*;
7. Clinical history**
8. Phone number;
9. Address;
10. Payment information; and
11. Auto fill data.

This data may be collected using the following methods:

1. Creating an account.
2. Filling out order details
3. Submitting an image following the upload-your-photo/ link

At Amber Orthotics, we prioritize the privacy and security of our customers’ personal information. We understand the sensitivity of the data we collect, especially concerning images and clinical history, and we are committed to adhering to strict privacy standards in compliance with the General Data Protection Regulation (GDPR).

*Collection and Use of Submitted Images:

Purpose of Collection:
When completing a purchase on our website, customers may be required to submit an image of their hand or other relevant body parts. These images are essential for the accurate manufacturing of custom-made orthoses, ensuring a precise fit and functionality tailored to the individual’s needs.

Handling and Security:
Submitted images are processed solely for the specific purpose of creating customized orthotic devices. These images are securely stored in our Customer Relationship Management (CRM) system, which employs industry-standard encryption and security protocols to protect against unauthorized access. The data is retained only for as long as necessary to fulfill the intended purpose, after which it is securely deleted.

**Collection and Use of Clinical History:

Purpose of Collection:
In certain cases, we may request information regarding your clinical history. This data helps us understand whether our products are suitable for you and to tailor our recommendations to meet your specific health needs. The clinical history may include information about medical conditions, previous treatments, and other health-related details.

Handling and Security:
Clinical history information is collected with your explicit consent and is used solely for assessing product suitability and improving our services. We implement stringent security measures to protect this sensitive data, ensuring that it is stored securely and accessed only by authorized personnel. This information is kept confidential and is not shared with third parties without your explicit consent, except as required by law.

Data Collected via Third-Party Services:
We use third-party services such as Meta (formerly Facebook) and Google Ads to provide targeted advertising. These services may collect data including but not limited to user behavior on our site, demographic information, and interests. We use cookies and similar technologies to facilitate this process. You can manage your cookie preferences directly through your browser settings.

Sensitive Personal Data:
We may collect sensitive personal data, including clinical indications provided by users. This data is collected only with your explicit consent and is used strictly for the purpose of providing our services. We implement advanced security measures to protect this data.

Sharing Data with Third Parties:
We may share your data with Meta and Google for the purpose of providing targeted advertisements. These third parties use the data according to their own privacy policies. We recommend reviewing these policies to understand how your data is handled.

Your Rights:
You have the right to object to the processing of your data for direct marketing purposes. You can exercise this right by contacting us or managing your preferences through the provided links.

At Amber Orthotics, we collect and process this information solely for the purposes of providing our services and ensuring the best possible product outcome for you. All data collected is stored securely, with access restricted to authorized personnel who require it to perform their duties.

We do not share, sell, or disclose your personal information to third parties without your explicit consent, except where required by law. Our data retention policy ensures that personal data is only kept for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted. We continually review our data protection practices to ensure compliance with GDPR and other relevant data protection laws.

For further information on how we handle and protect your data, or if you have any questions or concerns, please contact us at info@amberorthotics.com. Your privacy is our priority, and we are committed to ensuring the highest level of data protection.